Last Updated: 4 October 2026 • Version: 2.4 • Next review: April 2027
By using thehealthclinicstockholm.com or our services, you accept these Terms. Misuse (unauthorized access, malware, disruption) is prohibited. We may modify, suspend, or discontinue parts of the site/services at any time.
Website content is general information, not medical advice. Always consult a licensed clinician for individual assessment.
All materials are the property of HC Operations AB or licensors and may not be reproduced/modified/distributed without prior written consent.
We are not responsible for content, security, or privacy practices of external sites linked here.
Swedish law applies. Disputes are resolved by Swedish courts.
To the extent permitted by law, we are not liable for indirect/consequential damages, data loss, or costs arising from third-party errors, service interruptions, or external labs/imaging. Nothing limits liability for gross negligence or statutory patient injury.
Video/online consultations are performed by licensed clinicians under Swedish law. Patients must provide accurate information and a private, safe environment. If a physical exam is required, we may refer or reschedule. Digital care does not replace emergency care—call 112 in emergencies.
Payment is on-site or via secure link. Installments may be offered via Klarna, subject to Klarna’s independent credit assessment and approval. Unless otherwise agreed in writing, full payment is due immediately after each visit.
Pay SEK 3,000 on site — SEK 3,500 for visits after 17:00 and at weekends (general practitioner or specialist in internal medicine). Additional balances may be billed to the insurer under a written agreement. If payment is not received within 20 working days, an invoice will be sent to the patient (due within 48 hours). The patient is ultimately responsible unless liability is explicitly transferred by a direct-billing agreement.
SEK 3,000 is always paid on site — SEK 3,500 for visits after 17:00 and at weekends (general practitioner or specialist in internal medicine). Remaining balances may be invoiced only with a written embassy/consulate agreement. If payment is delayed beyond 20 working days, the individual becomes personally liable for the full amount.
Cancel ≥ 24 hours in advance. Late cancellations/no-shows are charged the full visit fee. This applies to all patient categories including insurance (Cigna, Allianz, AXA, Bupa) — insurers do not reimburse no-shows and the patient is invoiced personally. Exceptions only for acute illness, hospitalisation or bereavement with valid medical or written certification.
Discounts apply only to services performed at our clinic (not external labs/imaging).
Invoices due within 10 days. Late payment may incur default interest (Interest Act 1975:635 §6), reminder/collection fees (Debt Collection Act 1974:182), and possible credit reporting (Credit Information Act 1973:1173).
Healthcare services are subject to the Distance and Off-Premises Contracts Act (2005:59). If you have booked a service online or by telephone and the service has not yet started, you have 14 days to withdraw from the agreement without giving any reason. Once a healthcare service has been carried out with your explicit consent, the right of withdrawal no longer applies, in accordance with Chapter 2 §11 of that Act.
A standard withdrawal form is available on request from info@healthclinic.se. Prepaid services are refunded only if we cancel or cannot deliver the service within a reasonable time.
For certain appointments — in particular after-hours, evening or weekend visits, or where a physician is held specifically for you — we may ask you to pay the consultation fee in advance to secure the booking. This prepayment confirms your appointment and is applied to your visit.
The prepayment covers the physician consultation only. Any additional examinations, laboratory tests or radiology (X-ray, ultrasound, MRI) are charged separately, and we will inform you of the cost before anything is carried out. If you attend, the amount is deducted from your final invoice.
If you do not attend, or you cancel later than the notice period set out in section 2.4, the prepayment is non-refundable, in line with sections 2.4 and 2.7. If the clinic is unable to provide the appointment, the prepayment is refunded in full.
Prepayments are processed securely by our payment provider (Stripe). We do not store your card details. By paying, you confirm that you have read and accept these terms.
If you have a concern about the care you have received, please contact us first. We take every complaint seriously and are legally required to respond.
Step 1 — Contact the clinic. Email info@healthclinic.se or write to the address below. We will acknowledge your complaint within one working day and reply substantively within four weeks.
Step 2 — Contact IVO. If your complaint is not resolved, or if the matter concerns a serious patient safety event (injury, significantly increased need for care, or death), you may submit a formal complaint to the Health and Social Care Inspectorate (Inspektionen för vård och omsorg, IVO) at ivo.se. IVO generally investigates events that occurred within the last two years.
Note on Patientnämnden. Patientnämnden in Region Stockholm handles publicly funded care and private providers with a regional agreement. Because The Health Clinic Stockholm is a fully private provider without such an agreement, Patientnämnden is not available as a complaint channel for our patients. Your route is clinic → IVO.
We hold statutory patient injury insurance under the Patient Injury Act (1996:799).
Insurer: Folksam • Policy number: 505475 (Praktikförsäkring) • Claims line: 0771-950 950
If you believe you have suffered a patient injury in connection with care at our clinic, please notify us so we can assist you with the claim process. You may also contact Folksam directly.
As a patient, you have the right to access your medical records, to have factual errors annotated or corrected under the statutory procedure, to receive information to make informed decisions about your care, to give or withhold consent to treatment, and to request a second medical opinion.
We operate a documented quality and patient-safety management system in accordance with SOSFS 2011:9 and the Patient Safety Act (2010:659). Events that have caused, or could have caused, serious patient injury are investigated internally and reported to IVO under Lex Maria. We publish an annual Patient Safety Report (Patientsäkerhetsberättelse) by 1 March each year, which is available on our website.
The Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) does not examine disputes concerning healthcare services. For non-medical services that are not classified as healthcare, you may contact ARN at arn.se. EU residents may also use the European Commission Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
We use essential cookies (always active), analytics cookies, and marketing cookies. Non-essential cookies require active consent (no pre-checked boxes). You can change/withdraw consent anytime via Cookie Settings. Disabling cookies may affect functionality. See our Cookie Policy for details.
HC Operations AB • Org. No. 559338-3309
Kungstensgatan 2, 114 25 Stockholm, Sweden • info@healthclinic.se
Identity/contact; health records (diagnoses, notes, test results); appointment, billing, insurance/embassy; website/communications data.
Healthcare & records (legal obligation); bookings/billing (contract); legal reporting (e.g., IVO) (legal obligation); fraud/IT security (legitimate interest); analytics/marketing (consent).
Collected from patients; generated during care; received from partners (labs, radiology, insurers/embassies); via web interactions.
Shared only when lawful and under GDPR Article 28 Data Processing Agreements with authorized staff, labs, radiology, insurers/embassies, and IT/support vendors.
Data Protection Officer (DPO): dpo@healthclinic.se
Medical records retained per statutory periods; admin data per accounting/legal rules; securely deleted or anonymized after retention.
Encryption, access control, role-based permissions, secure backups, continuous audit logging.
Access; correction/annotation; restriction; objection to marketing; withdraw consent; complaint to IMY (Integritetsskyddsmyndigheten).
No transfers outside EU/EEA without adequate safeguards.
HC Operations AB is registered in IVO’s register of healthcare providers (vårdgivarregistret) under organisation number 559338-3309. We operate under Swedish law, including the Health and Medical Services Act (2017:30), the Patient Safety Act (2010:659), the Patient Act (2014:821), and the Patient Data Act (2008:355).
Head of operations (Verksamhetschef): Sharon Hosseini.
In accordance with Chapter 3 §10 of the Patient Safety Act, we publish an annual Patient Safety Report by 1 March each year. It describes our systematic patient safety work during the previous calendar year, measures taken to increase patient safety, and results achieved. The report is publicly available on our website.
HC Operations AB • Organisation number 559338-3309 • VAT SE559338330901
Registered seat: Stockholm, Sweden • Address: Kungstensgatan 2, 114 25 Stockholm
Email: info@healthclinic.se • Phone: 08-733 33 44 • Website: https://thehealthclinicstockholm.com
Data Protection Officer: dpo@healthclinic.se
We do not provide emergency services. For acute or life-threatening conditions, call 112.
Version 2.4 — adopted 19 April 2026, updated 4 October 2026. Supersedes version 2.3 of 15 October 2025. Next scheduled review: April 2027.
